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| Company Name: |
Presidio |
| Location: |
Orlando, FL |
| Position Type: |
Full Time |
| Post Date: |
11/01/2025 |
| Expire Date: |
04/01/2026 |
| Job Categories: |
Customer Service and Call Center, Employment Placement Agencies, Information Technology |
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Project Manager, Contact Center
<p><span style="color: #286a99;"><strong>Presidio, Where Teamwork and Innovation Shape the Future</strong></span> <br /><span style="color: #000000;">At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.</span></p>
<p><span style="color: #286a99;"><strong>The Role</strong></span><br /><span style="color: #000000;">Presidio is seeking a seasoned, customer-facing Project Manager for our Contact Center Team. Facilitates and coordinates the implementation of large scale on premise and cloud contact center solutions with both short and extended timelines. The Project Manager is involved in all phases of the project from obtaining requirements to roll out, while maintaining budget, communications, and objectives of the overall project. </span></p>
<p><span style="color: #000000;"><strong>Responsibilities Include: </strong></span></p>
<ul>
<li><span style="color: #000000;">Performs day-to-day management of all phases of the project including obtaining project requirements, design, development, test, and deployment of each project.</span></li>
<li><span style="color: #000000;">Completes critical path analyses and tracking to maintain an accurate and updated view of the activities and deliverables to ensure the project is delivered on time, within budget, and meets or exceeds customer satisfaction goals.</span></li>
<li><span style="color: #000000;">Manages resource planning by partnering with internal management to determine the project approach, staffing, responsibilities, and schedules according to the project timeline.</span></li>
<li><span style="color: #000000;">Manages projects while balancing appropriate gross margin and billable utilization targets as defined by annual goals.</span></li>
<li><span style="color: #000000;">Monitors cost to provide accounting support for project time, materials, and services.</span></li>
<li><span style="color: #000000;">Coordinates all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams.</span></li>
<li><span style="color: #000000;">Manages relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations.</span></li>
<li><span style="color: #000000;">Manages the completion and distribution of all deliverables to customers, by tracking the delivery status and installation schedules, in accordance with required timeframes.</span></li>
<li><span style="color: #000000;">Assures that all Statement of Work deliverables meet quality standards.</span></li>
<li><span style="color: #000000;">Oversees change management on the overall project scope, according to a predefined change process, to meet project goals.</span></li>
<li><span style="color: #000000;">Creates / maintains project schedules, risk mitigation plans, project budget, status reports, and all other project management-related documentation.</span></li>
<li><span style="color: #000000;">Resolves client satisfaction issues and develops a partner relationship for the long-term benefit of the client, the vendor and Presidio.</span></li>
<li><span style="color: #000000;">Remains up to date on relevant solutions to include:</span>
<ul>
<li><span style="color: #000000;">Cisco Contact Center Express and Enterprise</span></li>
<li><span style="color: #000000;">Cisco Unified Communications</span></li>
<li><span style="color: #000000;">Cisco Customer Voice Portal</span></li>
<li><span style="color: #000000;">WebEx Contact Center and Contact Center Enterprise</span></li>
<li><span style="color: #000000;">Amazon Connect</span></li>
<li><span style="color: #000000;">Twilio Flex</span></li>
<li><span style="color: #000000;">Google CCAI and Dialogflow</span></li>
</ul>
</li>
</ul>
<p><span style="color: #000000;"><strong>Required Skills and Professional Experience:</strong></span></p>
<ul>
<li><span style="color: #000000;">Must have Project Management experience in Technical solutions, such as Contact Center, DevOps, Cloud, and/or On Prem solutions.</span></li>
<li><span style="color: #000000;">Proficient in MS Project a must</span></li>
<li><span style="color: #000000;">PMP or Agile Certification (preferred)</span></li>
<li><span style="color: #000000;">Bachelor’s degree or equivalent experience and/or military experience</span></li>
<li><span style="color: #000000;">3+ years as a hands-on Project Manager managing technical VAR implementation projects and having customer facing experiences</span></li>
</ul>
<p><span style="color: #286a99;"><strong>Your future at Presidio</strong></span></p>
<p><span style="color: #000000;">Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. </span></p>
<p><span style="color: #000000;">Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. </span></p>
<p><span style="color: #286a99;"><strong>Ready to innovate? Let’s redefine what’s next—together. </strong></span></p>
<p><span style="color: #286a99;"><strong>About Presidio</strong></span></p>
<p><span style="color: #000000;">Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.</span></p>
<p><span style="color: #000000;">At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. <strong>For more information, visit</strong><a style="color: #000000;" href="http://www.presidio.com/" target="_blank" rel="noopener"><strong> www.presidio.com</strong></a><strong>.</strong></span></p>
<p style="text-align: center;"><strong>*****</strong></p>
<p>Applications will be accepted on a rolling basis.</p>
<p><em>Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.</em></p>
<p><em>To read more about discrimination protections under Federal Law, please isit:</em><em> </em><em> </em><a href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" target="_blank" rel="noopener">https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf</a></p>
<p><em>If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to </em><a href="mailto:recruitment@presidio.com" target="_blank" rel="noopener"><em>recruitment@presidio.com</em></a><em> </em><em>for assistance.</em></p>
<p><em>Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to </em><a href="mailto:recruitment@presidio.com" target="_blank" rel="noopener"><em>recruitment@presidio.com</em></a><em>.</em></p>
<p><em>Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p>
<p><em><strong>Recruitment Agencies, Please Note: </strong></em>Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.</p>
<p><strong><em> </em></strong></p>
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| Company Name: |
Presidio |
| Website: | https://recruiting.ultipro.com/PRE1019PRSD/JobBoard/4c05f321-903e-43d5-a4c0-5d9dd55dc34d/OpportunityDetail?opportunityId=e87b2236-d73e-4092-a2b2-7ff0c251ae83&sourceId=258918e8-f312-440b-80ed-33b6ef720a6a |
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